Refund policy

RETURNS & REFUNDS

We want you to love your Valtri. If you don't, here's how returns work.

30-DAY RETURNS
You can return your order within 30 days of delivery for any reason. To qualify, the item must be unused, unwashed, in its original condition and returned with its original packaging and tags.

YOUR LEGAL RIGHTS
Nothing in this policy limits your rights under the Consumer Protection Act (CPA) or the Electronic Communications and Transactions Act (ECTA):
- Cooling-off period: Under ECTA, you may cancel your order within 7 days of receiving it, without giving a reason and without penalty. The only cost to you is the direct cost of returning the item.
- Defective goods: Under the CPA, if your item is defective or not of good quality within 6 months of delivery, you may choose a repair, replacement or full refund. We cover the return shipping on defective items.

HOW TO RETURN
1. Email [Team@valtri.co.za] with your order number and the reason for your return.
2. We'll reply within 1 working day with the return address and instructions.
3. Send the item back using a trackable courier. Please keep your proof of postage.

RETURN SHIPPING
- Change of mind: you pay the return shipping cost.
- Defective, damaged or incorrect item: we pay. Please send us photos within 7 days of delivery so we can sort it out quickly.

REFUNDS
Once we receive and inspect your return, we'll refund you to your original payment method within 7 working days. Depending on your bank, it may take a few extra days to reflect. Original delivery fees (if any) are refunded only if the item was defective, damaged or incorrect.

EXCHANGES
Want the other colour? Contact us and we'll arrange an exchange, subject to stock.

WHAT WE CAN'T ACCEPT
Items that have been used, damaged through misuse, altered, or returned without proof of purchase.

Questions? Email [Team@valtri.co.za].